Refund policy
Returns & Refund Policy – AYS APPAREL
At AYS APPAREL, each product is made to order. Please read our returns and refunds policy carefully before making a purchase.
Eligibility for Returns & Refunds
We accept returns or refund requests within 7 days of you receiving your order only in the following situations:
- You received the wrong size than what you ordered
- There is a printing error on the product
- The item you received is damaged or defective
- You received the wrong item
Requests made after 7 days of delivery will not be accepted.
Non-Returnable & Non-Refundable Items
Please note that we do not accept returns or refunds in any other situations, including but not limited to:
- Change of mind.
- Incorrect size ordered by the customer.
- Delays caused by shipping carriers or customs.
How to Request a Return or Refund
To initiate a return or refund request, please email us at:
In your email, please include:
- Your order number
- Clear photos of the product (showing the issue)
- A brief explanation of why you are requesting a return or refund
Review & Approval
- Once we receive your request, we will review it and notify you within 24–48 business hours whether your request has been approved or rejected.
- If approved, further instructions will be provided via email.
Important Note
AYS APPAREL reserves the right to refuse any return or refund request that does not meet the conditions stated above.